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Even if the ASIC miner is mining completely fine, and even if the web user interface of the ASIC miner can be accessed and show mining status, the ASIC miner may still not be set up correctly for applications like Incredible Miner to link through the management user interface (API). If a miner that is officially supported by Awesome Miner appears as Disconnected in Awesome Miner - it's exceptionally not likely to be an issue related to Amazing Miner.

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ASIC miner appears as Disconnected, Right click on the miner in Awesome Miner and select Residences. Verify the IP address and use the button. If the miner is on a remote network, ensure that Awesome Miner has the ability to connect to port 4028 on the ASIC miner, and ensure no routers or firewalls prevents this connection.

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Run the Diagnostics on the ASIC miner through the toolbar: Tools -> ASIC Tools -> Diagnostics.  I Found This Interesting  of the Diagnostics is very important when contacting the Awesome Miner assistance for assistance. The Diagnostics will make 2 connections. The very first one is over SSH (port 22) on the miner to get the setup file.

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For any issues with the SSH connection, please see the section below. The ASIC miner might be set up with an IP gain access to guideline for the API where it refuse connections from the IP address where Awesome Miner is running. This can be re-configured in the very same method as when going from Limited API to Privileged API mode.